Hospice EHR & Billing Software done right.

FAQ

FAQ

ClearView EHR FAQ

Frequently Asked Questions

Learn more about ClearView’s hospice EHR, professional billing service, pricing, support, implementation, and hospice-specific features.

About ClearView

What is ClearView EHR?

ClearView is a hospice-specific electronic health record and billing platform designed to help hospice agencies manage clinical documentation, scheduling, physician orders, IDG documentation, HOPE records, reporting, agency operations, referrals, and billing workflows in one practical system.

Is ClearView built specifically for hospice agencies?

Yes. ClearView is focused specifically on hospice operations and documentation. Its workflows are designed around hospice clinical care, interdisciplinary coordination, regulatory requirements, reimbursement, and day-to-day agency management.

Does ClearView serve hospice agencies nationwide?

Yes. ClearView serves hospice agencies throughout the United States. Because ClearView is web-based, authorized users can securely access the system from supported devices with an internet connection.

Is ClearView suitable for a new hospice agency?

Yes. ClearView is well suited for new hospice agencies that need straightforward, hospice-specific software without per-user or per-patient pricing. It can also support established agencies looking for a practical clinical and billing solution.

Pricing and Free Trial

How much does ClearView cost?

ClearView clinical EHR pricing starts at $999 per month. Agencies can add ClearView’s professional hospice billing service for 1% of net collections. ClearView also offers an option for agencies that want to manage their own billing.

Visit the hospice software pricing page for complete pricing details.

Are there limits on users or patients?

No. ClearView does not charge based on the number of users or patients. Your agency can add employees and patients without increasing its subscription because of per-user or per-patient fees.

Does ClearView require a long-term contract?

No. ClearView does not require a long-term contract. We believe we should earn your continued business through dependable software, responsive support, and ongoing service.

Is a free trial available?

Yes. ClearView offers a 14-day free trial of the clinical EHR. The trial gives your agency an opportunity to explore ClearView without a long-term commitment or obligation.

What happens after the free trial?

If ClearView is a good fit for your agency, we will help you select the appropriate clinical and billing option. If you decide not to continue, there is no obligation to purchase a subscription.

Clinical and Agency Features

What clinical workflows does ClearView support?

ClearView supports hospice patient charting, assessments, care planning, visit scheduling, physician orders, IDG documentation, electronic signatures, HOPE management, reporting, staff time tracking, mileage tracking, and other hospice-specific clinical workflows.

Does ClearView include HOPE management?

Yes. ClearView includes integrated HOPE management for admission, update, and discharge records. HOPE information is connected with clinical documentation to improve consistency and reduce unnecessary duplicate entry.

Does ClearView include a referral CRM?

Yes. ClearView includes a comprehensive hospice referral CRM for tracking referrals, referral sources, accounts, territory assignments, follow-up activity, referral status, and conversion performance.

Can ClearView verify patient eligibility?

ClearView supports integrated eligibility verification, insurance discovery, and coordination-of-benefits workflows. This helps agencies identify and maintain important payer information within the patient workflow.

Can ClearView be used on mobile devices?

Yes. ClearView uses responsive layouts designed to work across desktop computers, laptops, and iPads. An active internet connection is required to access the web-based system.

Does ClearView include reporting and agency oversight?

Yes. ClearView provides role-based reporting for patient census, visit activity, physician orders, HOPE compliance, billing information, QA follow-up, staff activity, and other important agency statistics.

Hospice Billing

Does ClearView offer professional hospice billing?

Yes. Agencies can pair the ClearView clinical EHR with ClearView’s professional hospice billing service. Our U.S.-based billing team helps manage claims, payer follow-up, and revenue-cycle responsibilities so your agency can remain focused on patient care.

Can our agency manage its own billing?

Yes. ClearView offers billing tools for agencies that prefer to manage billing internally. These tools include claim creation and editing, payer information, electronic NOE and NOTR workflows, and billing workflow support.

Can billing services be added later?

Yes. An agency can begin with the ClearView clinical EHR and add billing capabilities or ClearView’s professional billing service as its needs change.

Support and Implementation

Who handles ClearView support requests?

Support requests are handled by a U.S.-based developer who actively works on ClearView. Questions are not simply passed through layers of general customer-service representatives. This direct access helps technical questions and support issues receive informed attention.

Does ClearView provide implementation assistance?

Yes. ClearView works with your agency during setup to help configure the system, prepare administrators and staff, and answer questions as your agency begins using the software. Implementation needs vary depending on the agency and the services selected.

Is ClearView difficult to learn?

ClearView is designed to keep hospice workflows practical and organized. Training requirements vary by role, but the system is designed to reduce unnecessary complexity and help staff become comfortable with their daily workflows.

Security and Privacy

Is ClearView designed for HIPAA-conscious workflows?

Yes. ClearView is designed to support HIPAA-conscious hospice workflows through controlled user access, electronic signatures, activity tracking, audit-ready records, and secure web-based access.

HIPAA compliance also depends on each agency’s policies, user permissions, staff training, device security, and handling of protected health information.

Does ClearView maintain user activity records?

Yes. ClearView includes activity and audit records that help administrators review user access, navigation, documentation activity, electronic signatures, and other important actions within the system.

Still have questions?

Contact ClearView directly or schedule a personalized demonstration. We will be happy to discuss your agency’s clinical, operational, and billing needs.